Terms and Conditions

Terms and Conditions

This website is operated by Ilinao. Throughout the site, the terms “we”, “us” and “our” refer to Ilinao.

Ilinao provides this website, including all information, tools, products and services available through it, subject to your acceptance of these Terms and Conditions and any other policies referred to on this website.

By visiting our website and/or purchasing a product from us, you use our “Service” and agree to be bound by these Terms and Conditions, together with any additional terms and policies referred to or linked on this website.

These Terms and Conditions apply to all users of the website, including visitors and customers.

Please read these Terms and Conditions carefully before using our website. If you do not agree with them, you should not use the website or purchase products through it.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a contract or that you are using the website with the permission and supervision of a parent or legal guardian where required.

You must not use our products, website or services for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious software or harmful code through the website.

We may suspend or terminate access to the website where there has been a serious breach of these Terms.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors, stock unavailability or misuse of the website.

Nothing in these Terms affects your statutory rights as a consumer.

You may not reproduce, copy, sell, resell or commercially exploit any part of the website or Service without our prior written permission.

SECTION 3 – ACCURACY OF INFORMATION

We take reasonable care to ensure that the information displayed on our website is accurate and up to date.

However, occasional errors or omissions may occur.

We may correct inaccuracies, update information or make changes to the website where reasonably necessary.

Product information provided at the time you place your order forms part of your contract with us where applicable.

SECTION 4 – CHANGES TO PRODUCTS, SERVICES AND PRICES

Product prices and availability may change from time to time.

Any change in price will not affect an order that we have already accepted, except where there has been an obvious pricing error.

We may modify, suspend or discontinue products or parts of the website where reasonably necessary.

SECTION 5 – PRODUCTS AND SERVICES

Certain products may be available exclusively online and may be available only in limited quantities.

We make reasonable efforts to display product descriptions, photographs and specifications accurately.

However, colours and appearance may vary slightly depending on your device, screen settings or manufacturing variations.

All products sold to UK consumers remain subject to the rights and remedies provided by applicable UK consumer law.

Our Returns, Refunds & Shipping Policy forms part of these Terms.

SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel an order where reasonably necessary.

Examples may include:

  • suspected fraud or unauthorised transactions;

  • incorrect payment or billing information;

  • obvious pricing or product description errors;

  • stock unavailability;

  • restrictions imposed by law; or

  • orders that appear to be placed for unauthorised resale.

If we cancel an order after payment has been taken, we will refund the relevant amount.

You agree to provide complete, accurate and current information when placing an order.

You are responsible for ensuring that your delivery address and contact information are correct before submitting your order.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools or services operated by third parties.

Where you choose to use a third-party service, separate terms and privacy policies may apply.

We are not responsible for third-party services where any issue is outside our reasonable control, but nothing in this section excludes any responsibility that cannot legally be excluded.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We do not control those websites and are not responsible for their content, availability or privacy practices.

We recommend reviewing the terms and policies of any third-party website you visit.

SECTION 9 – COMMENTS, REVIEWS AND FEEDBACK

If you submit reviews, comments, suggestions, ideas, images or other content to us, you grant us a non-exclusive, royalty-free licence to use, reproduce and display that content for legitimate business purposes, including marketing and improving our services.

You retain ownership of your content.

You must not submit content that is unlawful, abusive, defamatory, misleading, infringes another person’s rights or contains malicious software.

We may remove content that breaches these Terms or applicable law.

SECTION 10 – PERSONAL INFORMATION

Your personal information is processed in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and Data Protection Act 2018 where applicable.

For more information, please review our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or delivery information.

We reserve the right to correct genuine errors and update information.

If an error affects an order you have already placed, we will contact you where appropriate and explain your options.

SECTION 12 – PROHIBITED USES

You must not use the website:

  • for unlawful or fraudulent purposes;

  • to infringe intellectual property or other legal rights;

  • to transmit harmful or malicious software;

  • to collect personal information unlawfully;

  • to interfere with the security or operation of the website;

  • to impersonate another person; or

  • to engage in abusive or deceptive activity.

We may restrict access where we reasonably believe these rules have been breached.

SECTION 13 – LIABILITY AND CONSUMER RIGHTS

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms limits or excludes liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • faulty or misdescribed goods where liability cannot legally be excluded; or

  • any other liability that cannot be excluded under applicable law.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable or that were not caused by our breach.

If you are purchasing products as a consumer, nothing in these Terms affects your statutory rights under UK consumer law.

SECTION 14 – YOUR RESPONSIBILITY FOR MISUSE

You are responsible for losses or damage caused by your unlawful misuse of the website or deliberate breach of these Terms.

This section does not require you to compensate us for losses that were caused by us or that would make this provision unfair under applicable consumer law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

SECTION 16 – TERMINATION

These Terms remain in effect while you use our website or services.

We may suspend or terminate access to the website where reasonably necessary, including following a serious breach of these Terms.

Any rights or obligations that arose before termination will continue where appropriate.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with the policies and information expressly referred to in them, form the agreement between you and us relating to your use of the website and purchases made through it.

Nothing in this section limits any rights or remedies you have under applicable consumer law.

SECTION 18 – GOVERNING LAW AND CONSUMER RIGHTS

Ilinao is operated from:

30 Avenue Maréchal Foch, Bureau 3
69006 Lyon
France

If you are a consumer residing in the United Kingdom, you continue to benefit from the mandatory consumer protection rights available to you under applicable UK law.

Nothing in these Terms is intended to deprive you of protections that cannot lawfully be excluded.

Any dispute will be handled in accordance with applicable law and the jurisdiction rules that apply to the consumer concerned.

SECTION 19 – CHANGES TO THESE TERMS

We may update these Terms from time to time where reasonably necessary, for example to reflect changes to our business, services or applicable law.

The latest version will always be available on this page.

Changes will not retrospectively alter the terms applicable to an order that has already been accepted unless required by law.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms and Conditions can be sent to:

Email: contact@ilinao.com
Website: https://ilinao.com